Drip Fly FAQs – Your Questions Answered

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

Drip-fly is a sports audio technology brand redefining how athletes experience sound. We create innovative, versatile headphones that empower you to live boldly and stay connected to your world.

Drip-fly combines cutting-edge bone conduction technology, hybrid listening modes, and IPX8 waterproofing to deliver unmatched comfort, safety, and sound quality for every adventure.

Product Features

Bone conduction technology allows you to hear sound through vibrations transmitted to your cheekbones, keeping your ears open to your surroundings for better safety and awareness.

Yes! The Oz5 headphones are IPX8 rated, making them fully waterproof and perfect for swimming, running in the rain, or relaxing by the pool.

The Oz5 headphones come with 32GB of onboard storage, allowing you to store up to 8,000 songs. Simply connect to your computer via USB to load your favorite tracks and enjoy phone-free listening.

The Oz5 headphones offer up to 14 hours of playtime on a full charge, ensuring uninterrupted listening during your longest workouts.

Usage & Compatibility

Absolutely! The Oz5 headphones are designed for underwater use, ensuring a secure fit and clear sound even during your swimming sessions.

Yes, the Oz5 headphones are compatible with most devices, including smartphones, tablets, and smartwatches.
To switch between bone conduction and open-ear listening modes, use the dedicated button on the side of the headphones for seamless adaptability.

Orders & Shipping

We ship globally! Shipping times vary depending on your location and will be calculated at checkout. Click here to learn more
We accept major banking cards including PayPal, and other secure payment options.
Once your order ships, you’ll receive a tracking number via email. Use this number to track your package on our website. Click here to learn more

Returns & Warranty

We offer a 30-day return policy for unused products in their original packaging. Contact us to initiate a return or exchange.
Yes, all Drip-fly products come with a one-year warranty covering manufacturing defects.
To claim your warranty, contact our support team with proof of purchase and a description of the issue. We’ll guide you through the process.

Technical Support

Press and hold the power button for 10 seconds until the LED light flashes. This resets the device to factory settings.
You can reach our customer support team via email at support@dripfly.com or through the chat feature on our website.

Community & More

Yes! Share your unique referral link with friends to earn rewards when they make a purchase.
We’d love to have you! Sign up on our website to connect with fellow athletes, participate in events, and get exclusive updates.
Follow us on social media or subscribe to our newsletter for the latest news, tips, and product announcements.
Unable to find satisfactory answers ? Contact Support